Frequently Asked
‍Questions

Got a question? You might find the answer here.

Getting Started

What is Rewardly?

Rewardly is a digital loyalty platform that helps small businesses increase repeat visits using smart wallet-based loyalty cards, with no app required!

How do I set up my digital card?

You create your card in our dashboard. Customise your rewards, branding, and design, then share with your customers via QR code or link.

Pricing & Plans

What’s included in each plan?

Every plan includes a loyalty card, basic customer tracking, QR sharing, and wallet integration. Higher tiers unlock advanced features like segmentation and messaging.

Can I switch or cancel anytime?

Yes. You’re in full control. Change plans or cancel directly from your account, no questions asked.

Tech & Integration

Will my customers need an app?

No. They just tap your QR, save the card to their phone, and start collecting stamps, points and rewards.

Does it work with Apple & Google Wallet?

Yes. Rewardly cards work seamlessly with both Apple and Google Wallets.

Push Notifications

How will my customers receive messages?

Push messages are delivered via the saved wallet card. No app or SMS costs involved.

Can I send notifications to customers?

Yes! You can send push notifications directly to their phones - inform them about updates, promotions, or remind them of unused rewards.

Can I send personalised messages to my customers?

Yes – you set them up based on the data you have about the customer, for example, addressing them by name.

Support

What kind of customer support do you offer?

Live chat, onboarding sessions, and real humans when you need help - no AI bots, ever.

How can I contact your team?

Email us anytime at hello@rewardly.me or book a call directly in the dashboard.

Setting Up Your Digital Loyalty Card

How does the digital loyalty card work?

The customer scans your QR code, registers and saves the card on their phone - in Apple or Google Wallet. With each visit, they collect stamps, points or use discounts. The card is linked to their phone - nothing needs to be printed or carried.

Can I edit the loyalty card after its launch?

Yes! You can update the design, program rules, or offers anytime. Changes are automatically reflected on the customers’ cards.

Do I need a POS system or an app?

No. Rewardly works independently - customers don’t need to install anything, and you don’t need a cash register or any special equipment.

Sharing and Customer Access

How can I share the card with my customers?

Easily - using a QR code on a stand, poster, or through a link on Instagram, your website, or in a message.

Can I set different access levels for my team members?

Yes! We use role-based access control, so each team member sees only what they need. For example, a barista can scan customer codes, a marketer can send campaigns, and the owner can manage loyalty programs.

Managing and Measuring Success

How can I track whether the program is effective?

Rewardly provides clear analytics - you’ll see the number of users, their activity, rewards redeemed, and customer return rate.

Can I run multiple loyalty programs at the same time?

Yes. Each program (e.g. for different locations or products) can have its own card and set of rules.

Frequently Asked ‍Questions