Rewardly FAQ:
loyalty cards, pricing and setup

Rewardly is a loyalty platform that puts your loyalty card, vouchers and offers into your customers' Apple Wallet and Google Wallet. Customers add the card in about 10 seconds without downloading an app, your staff scan it at the till, and you can send messages straight to the card.

You set everything up and follow the results in one dashboard in your browser.

For most local businesses, yes. Few customers download an app for one café or salon, while a wallet card needs no download and sits next to their bank cards and boarding passes.

You still get what an app would give you: a digital card, push notifications and data on every visit. A custom app mainly makes sense for large chains with their own development team.

A paper card gets lost, forgotten at home or thrown away, and it tells you nothing about who your regulars are. A wallet card is always on the customer's phone and records every visit.

On the Advanced plan and higher you can also send a message to the card, for example when a reward is one stamp away. With paper, you have no way to reach the customer again.

It suits any business where the same customers come back: cafés, restaurants, bakeries, hair, beauty and nail salons, studios, shops and services such as car washes or dry cleaners.

If your customers visit a few times a month or a few times a year, a loyalty card gives them a reason to choose you again. The industry pages below show how it looks for different businesses.

About 2 minutes for your first card. You pick the card type, add your logo and colours, set the reward and publish. Then you print the QR code for your counter or share the link straight away.

Connecting a supported POS system takes about 2 minutes too.

No. A phone, tablet or computer with a camera that you already have is enough to scan cards. A USB or Bluetooth barcode reader works as well if you prefer one, and with a supported POS system the card is scanned at your till.

No. You set everything up in the dashboard by filling in a few fields, with a live preview of the card as you go. Nothing has to be installed on your computer or your website.

Yes. Nothing stops you from running both while customers move over. A simple approach is to keep honouring the paper cards already in circulation and to hand out only the digital card from launch day.

Yes, by hand. The simplest way is at the till: a customer with a paper card adds the digital card, and your staff add the stamps they already collected. You can also add customers in the dashboard and adjust their balance.

There is no self service import yet. If you are moving a large customer base from another system, contact support and we will see how we can help.

No. The card goes into Apple Wallet on iPhone or Google Wallet on Android, which are already on their phones. Customers fill in a short form with their first name and email, tap the button and the card is in their wallet in about 10 seconds.

They scan your QR code or open your link, fill in the short form and tap Add to Apple Wallet or Save to Google Wallet. The page recognises the phone and shows the right button.

Put the QR code on the counter, a table stand or the menu, share the link on social media and your website, or invite customers by email.

Only their first name and email are required. You decide whether to also ask for a last name, phone number, date of birth or preferred location, and whether each one is optional or required. On the Advanced plan and higher you can add fields of your own.

Customers accept the terms when they join, and marketing consent is a separate, optional box.

Rewardly cards work on iPhone in Apple Wallet and on Android phones in Google Wallet. The join page recognises the phone and offers the matching wallet automatically.

Nothing is lost. The card and its balance are stored in Rewardly, not only on the phone. The customer opens your join link again and signs up with the same email, and the same card with the same stamps or points goes back into their wallet.

Ask at the till. The moment that works best is while the customer pays: staff point to the QR code and mention the reward. Put the code where people wait, make the first reward easy to reach and remind regulars who still carry a paper card.

You can also invite customers you already know by email.

Six: stamp cards, points cards, VIP and membership cards, discount cards, gift cards and vouchers. A points card can also work as cashback, where customers collect a share of what they spend.

Stamp, points, VIP and discount cards come with every plan. Gift cards and vouchers are part of the Professional plan.

You choose. With a stamp per visit, staff add a stamp for each visit whatever the customer buys. With a stamp per product, three coffees mean three stamps. With a connected POS system, the stamps are added automatically from the receipt.

Pick a number a typical regular can complete within a few weeks, and a reward that feels worth the effort, such as a free coffee or money off the next treatment. A card that takes half a year to fill rarely gets filled. You can set anything from 2 to 30 stamps.

Yes. Every plan lets you create as many cards as you need, for example a stamp card for coffee and a VIP card for your best customers. Each card has its own design and rules, and customers add each one separately.

Yes. Edit the card in the dashboard and new customers get the new version straight away. Cards already in customers' wallets update at their next visit. Balance changes, such as a new stamp, show on the card immediately.

Yes. One program can run in all your locations, so a customer can collect in one and redeem in another. Staff choose their location in the scanner, every visit is recorded per location, and analytics show each location as well as the total.

Plans are priced per location.

A card for your best customers with a lasting benefit instead of a reward to collect, for example a permanent discount. You can invite selected customers or let customers move up a level as they visit or spend more.

Yes, with benefit cards. You issue a card with a discount or a prepaid balance to employees, partners or members, set a limit per person, and deactivate the card when someone leaves. It uses the same scanner and dashboard as your customer cards.

They open your voucher shop link, or the shop embedded on your website, choose the voucher and amount and pay online. The voucher arrives by email right after payment, ready to add to Apple Wallet or Google Wallet or to print as a PDF.

No. You get a shop page with its own link that you can share anywhere. If you do have a website, you can embed the shop there as well.

Vouchers are part of the Professional plan. Rewardly takes no commission on voucher sales. Stripe charges its standard card fee on each payment.

Payments go to your own Stripe account, and Stripe pays them out to your bank on its regular schedule. You can see every payout in Rewardly and export it to CSV.

The customer shows the QR code from their wallet, email or printout. Your staff scan it with the Rewardly scanner or your connected POS and enter the amount. Whatever is left stays on the voucher.

Yes. At checkout they add the recipient's name, email and a personal message, and the recipient gets the voucher by email right after payment.

Yes. Every voucher can be printed or saved as a PDF with its QR code and voucher code, so it works as a paper gift as well. If you only need a printable design, the free gift voucher maker makes one in a few minutes.

Yes. Besides vouchers with a credit balance, you can sell passes with a set number of uses, for example 10 coffees or 5 visits. The pass in the wallet shows how many uses are left. Sending as a gift with a personal message works for gift vouchers, not for passes.

Yes. Prepare the Christmas voucher as a draft, then archive your regular one and publish the new one. Vouchers you have already sold stay valid.

You write a message in the dashboard and it appears on the lock screen of every customer who has your card, like a message from an app. No app and no phone number is needed, because the message is delivered through the wallet card. Wallet messages have a 90% read rate.

Advanced, Professional and Enterprise. The Basic plan has no push notifications. Plans that include them have no monthly message limit.

As often as you like, but each customer receives at most 3 messages from you in 24 hours. Extra messages wait until they fit within that limit, they are not lost.

In practice, a message or two a week with a clear reason, such as a new product or a reward that is almost complete, keeps customers interested without annoying them.

Yes. Customers can switch off notifications for your card in their wallet at any time. Customers who did not give marketing consent never receive your campaigns.

Yes. Send a message now, schedule it for a date and time, or set up automations that react to what customers do: a welcome message when they add the card, a birthday message, or a message when they earn a stamp or a reward is ready. An automation can wait, check a condition and send customers down different paths.

Yes. Send to everyone, to customers who have a birthday today, or to customers who match an answer from your sign up form. Automations can also split customers by tags, by their stamp or points balance, or by birthday.

A short message that appears on the lock screen when a customer with your card is near your shop, for example "Two stamps to your free coffee". You can add up to 10 locations per card. This is an Apple Wallet feature, so these messages appear on iPhone only.

Rewardly connects with Papaya POS, Dotykačka, Storyous, PORTOS and Comein, and with the Bookio booking system. If you use a different system, you can run Rewardly with the scanner, and you can tell us which system you would like to see connected.

POS integrations are included in Advanced, Professional and Enterprise. On Basic, your staff use the Rewardly scanner instead.

With a connected POS, the cashier scans the customer's wallet card as part of the sale, and stamps or points are added automatically from the receipt. Without an integration, staff scan the card with the Rewardly scanner and add a stamp or enter the amount. Either way it takes a few seconds.

You don't need an integration. Your staff use the Rewardly scanner, a web app that opens in the browser on any phone, tablet or computer, with nothing to install from an app store. It reads the card with the camera or a barcode reader, and staff can add stamps, enter a purchase amount for points or redeem a reward.

Rewardly works with Dotykačka, Storyous, Papaya POS and PORTOS. Storyous shows the most at the till: the guest's name, points, stamps, tier and what the bill earns. Papaya POS also applies rewards live to the open bill. Dotykačka keeps the loyalty values on its customer record, so the till works with them without asking Rewardly at checkout, and PORTOS asks for the customer's rewards when the customer is selected.

A loyalty card in Apple Wallet or Google Wallet that customers add in about 10 seconds, push notifications to that card, rewards and credit used right at the till, and one program for all your locations. Rewardly does not replace your POS: sales still run through your till as they do today.

Yes. Invite each employee with their own login and choose a role: an Editor manages programs, cards and customers, a Scanner can only scan cards at the counter. There is no limit on the number of staff accounts.

Total and active customers, new members, visits, stamps and points given, rewards redeemed, returning customers and the average days between visits. You also get a visits heatmap, your top customers and locations, and the performance of each program.

You can filter by day, week, month, year or a custom period, and by location. Spend figures, such as average spend per customer, need purchase amounts from a POS integration or entered in the scanner.

Your POS sees transactions, Rewardly sees people. A receipt can't tell you who is a regular or who stopped coming. Wallet cards identify the customer at every visit, so your numbers have names attached.

No. Customers, visits, stamps and rewards come from card scans, so analytics work from day one. A connected POS adds purchase amounts automatically, which fills in the spend and order value figures.

Yes. Every plan includes the analytics dashboard. Higher plans add deeper analysis and segmentation, listed in the plan comparison.

That is actually your advantage. Big chains see percentages, you see people. With a few hundred customers, every insight has a face, and the regular who is slipping away is someone you can win back.

Businesses using Rewardly see 30% more repeat visits on average, and wallet messages have a 90% read rate. Your own result depends on how actively you offer the card at the till and how attractive the reward is. The ROI calculator estimates it for your business.

Watch three things in the dashboard: how many customers join, how many come back, and how many rewards are redeemed. Returning customers and the days between visits show whether people come back sooner than before. You can export any view to CSV.

Plans are priced per location per month, excluding VAT: Basic €29.90, Advanced €49.90 and Professional €79.90. Paying yearly gives you two months free, and the price per location drops as you add locations, to 10% less at 4 locations.

Groups with 5 or more locations get Enterprise pricing.

Yes, every plan starts with 14 days free. You add a payment card when you sign up, and nothing is charged during the trial. If you don't cancel, the first payment is taken automatically when the 14 days end, and you get an email reminder 3 days before and the day before.

Cancel any time during the trial and you pay nothing. Optional one time extras, if you choose any, are charged right away. There is no free plan after the trial.

No. There is no setup fee and no fee per scan, stamp or customer. You pay the plan price per location. Optional extras, such as the onboarding service, are one time purchases you choose yourself. On voucher sales Rewardly takes no commission, only Stripe's standard card fee applies.

Yes, any time in Settings under Billing. An upgrade applies immediately, so the new features are available straight away. A downgrade applies from your next billing period.

There is no long term contract. You pay monthly or yearly and can cancel any time in Settings under Billing. Your plan then runs until the end of the period you have paid for, and no further payment is taken.

Payments already made are not refunded, including yearly plans.

Prices are shown without VAT. VAT is added at checkout according to your country, and you can enter your company VAT number. You pay by card, invoices are issued automatically, and you can download them as PDF in Settings under Billing.

Groups with 5 or more locations get Enterprise: pricing per location agreed with you, onboarding included and a support arrangement that fits your group. Write to hello@rewardly.me with the number of locations and we will send you an offer.

Yes. Data is hosted in the EU and encrypted in transit and at rest. Customers accept the terms when they join and give marketing consent separately, and only customers who consented receive your campaigns. A data processing agreement is part of our terms.

What customers enter when they join: first name and email, plus any optional fields you ask for, such as phone number or date of birth. Their consents with the date they gave them. And their activity with your business: visits, stamps, points, rewards and, with a POS integration, how much they spend.

You do. Rewardly processes the data on your behalf to run your loyalty program and never sells it or shares it with other businesses.

Send the request to hello@rewardly.me. The customer's personal data is anonymised, and a record that the request was handled is kept for your GDPR records.

Your customers' cards stay in their wallets for 30 days after your plan ends. Export anything you want to keep, such as your customer list, before the end of the period you have paid for, because the dashboard is no longer available after that.

Email hello@rewardly.me or use the support section in the dashboard. Response times depend on your plan and are listed in the plan comparison. Enterprise support is agreed individually.

Yes. The optional onboarding service costs €179.90 once, excluding VAT: our team designs your loyalty card for your brand and sets up your account and program, ready to share with customers. Enterprise includes onboarding.

Yes. You can export your customers to a CSV file from the dashboard, as well as any analytics view and your voucher payouts.

The dashboard, the join page and the scanner are in English, Slovak and Czech. The text on your card is whatever you write, so it can be in any language. The voucher shop is in English, Slovak and Czech and sells in euros.