Questions? Answers.
Everything you want to know about Rewardly β no fluff.
The Basics
What is Rewardly and how is it different from a loyalty app?+
Rewardly puts your loyalty cards directly into Apple & Google Wallet β no app download, ever. Unlike loyalty apps that sit unused on page 5 of someone's phone, your card lives right next to their credit cards and boarding passes. Always visible, always accessible.
How is this different from a paper punch card?+
Paper cards get lost, forgotten, and thrown away. Digital cards live in your customers' wallet β always there, always up to date. Plus you get push notifications, analytics, and the ability to sell vouchers online. Paper can't do any of that.
What types of businesses use Rewardly?+
Coffee shops, restaurants, hair salons, gyms, retail stores, wellness studios β any business where repeat customers drive revenue. If people come back, Rewardly makes them come back more.
How long does it take to set up?+
Under 2 minutes. Pick your card type, add your brand colors and logo, and you're live. Most businesses have their first customer enrolled before their morning coffee gets cold.
Switching & Setup
I'm using paper punch cards β why should I switch?+
Paper cards get lost, forgotten, and thrown away β studies show 80% never get redeemed. Digital cards in Apple & Google Wallet are always in your customer's pocket, send push notifications, and give you data on every visit. You'll see the difference in your first week.
Will this work with my POS system?+
Most likely. We integrate with Shopify, WooCommerce, Storyous, DotykaΔka, Portos, and more. If your POS has an API, we can connect to it.
Do I need any special hardware or equipment?+
No. You can scan and issue rewards from any smartphone, tablet, or your existing POS terminal. There's nothing to buy, install, or mount on your counter.
Can I run Rewardly alongside my existing loyalty program?+
Absolutely. Many businesses run both during a transition period. But once your customers see how much easier the digital card is, the old program tends to fade out on its own.
Features & Capabilities
What card types can I create?+
Six types: stamp cards, points programs, discount cards, VIP memberships, gift cards, and digital vouchers. Use one or combine several β each card type is included in every plan.
How do push notifications work and are they really effective?+
Push notifications go directly to your customers' lock screen via their wallet card β no app needed. They average a 90% open rate compared to ~20% for email. Send birthday offers, slow-hour deals, geo-targeted promos, or expiring reward reminders.
Can I sell gift cards and vouchers online?+
Yes. You get a branded microsite where customers buy gift cards and vouchers 24/7. The recipient gets the pass straight in their wallet. It's a revenue stream that runs while you sleep.
Do you support multiple locations?+
Yes. One loyalty program across every location. Customers earn at your downtown shop and redeem at the airport branch. Each location gets its own analytics while you see the full picture.
Pricing & Plans
Is there a free trial?+
Yes β 14 days, full access, no prepayment. Build your first card, enroll real customers, and see results before you spend a cent.
Are there any hidden fees or per-transaction charges?+
Zero. No setup fees, no per-scan charges, no surprise invoices. You pay your monthly subscription β everything in your plan is included. We make money when you succeed, not when your customers tap.
What happens if I outgrow my plan?+
Upgrade anytime β takes effect immediately. Downgrade if you need to β changes apply on your next billing cycle. No penalties, no contracts, no guilt trips.
What's included in every plan?+
Every plan includes Apple & Google Wallet passes, analytics dashboard, QR codes, and email support. Higher plans unlock more active cards, automations, priority support, push notifications and voucher microsites.
Results & ROI
What kind of results can I expect?+
On average: 45% more repeat visits, 2.5x higher customer lifetime value, and 32% higher average order value. Most businesses see measurable impact within the first two weeks.
How do I know if it's actually working?+
Your analytics dashboard shows everything in real time: visits, redemptions, customer lifetime value, push notification performance, and revenue impact. You'll see exactly which campaigns bring people back β and which don't.
What's the typical customer enrollment rate?+
85% or higher. Since there's no app to download and the card installs in one tap, the barrier to entry is almost zero. Compare that to 15β20% enrollment rates for traditional loyalty apps.
How quickly will I see ROI?+
Most businesses break even within the first week and see clear positive ROI by week two. Push notifications alone drive enough repeat visits to pay for the subscription several times over.
Support & Security
How fast is your support?+
Depends on your plan: 48-hour response on Starter, 24 hours on Professional, 12 hours on Business, and dedicated support on Enterprise. But honestly, we aim to beat those numbers every time.
Is my customer data safe and GDPR-compliant?+
Yes. All data is encrypted at rest and in transit, stored on EU-based servers, and fully GDPR-compliant. Your customer data belongs to you β we never sell it, share it, or use it for anything other than running your loyalty program.
What happens to my cards if I cancel?+
Your customers keep their wallet cards, but new scans and push notifications stop. Your data is available for export for 30 days after cancellation. If you come back, everything picks up where you left off.
Do you offer onboarding help?+
Enterprise plans include dedicated onboarding. We'll help you design your cards, set up integrations, train your team, and develop your launch strategy. Most businesses are fully operational within a day.
See your first loyalty card
live in 30 minutes
Book a quick call β we'll walk through your business, build your card together, and get you live before the call ends. Or let our AI do it for you.
AI Setup in 2 minutes

Our AI designs your loyalty card, sets up your program, and gets you live β all in under 2 minutes. No designer needed.
Set it up now with Rewardly AI14-day free trial Β· No prepayment required