Google reviews
Google reviews are the star ratings and comments customers leave on a business's Google profile. They appear in Search and Maps, where many people choose a café, salon or restaurant, so they shape first visits.
What Google reviews are
Anyone with a Google account can rate a business and write a few lines about it, and the business can reply. The average rating, the number of reviews and how recent they are all influence whether a newcomer clicks. Regulars are the best source, because they already like you but rarely think of writing. Rewardly can send an automatic review request after a visit, as a push message on the Advanced plan and higher, and offers a free Google review QR code generator.
How it works for a café, salon or restaurant
- A café puts a review QR code by the till, where regulars wait for their order.
- A salon sends a review request after an appointment, while the result is still fresh.
- A restaurant replies to every review, good or bad, within a few days.
What to watch
Ask every satisfied customer, not only the happiest, and never offer a reward in exchange for a positive review: Google's rules forbid it. Reply calmly to criticism, because future customers read the reply as much as the review.